Great entertainment starts with good control. big 2 offers a range of practical tools to help every Malaysian member enjoy our platform in a healthy, safe, and fully responsible way.
Gambling is meant to be an enjoyable form of entertainment — not a source of stress or financial difficulty. If you find it hard to stop, frequently think about placing bets, or start using money set aside for necessities to play, these are warning signs that deserve serious attention. Big 2 is here to help you regain control. Free helpline 1800-88-1234 available 24 hours a day.
Not just words — here's how big 2 genuinely protects and supports every Malaysian member.
Big 2 employs a multi-layer age verification system to ensure our platform is only accessible to adults aged 18 and above. Protecting minors is a responsibility we take extremely seriously.
Set deposit limits, loss limits, bet limits, and play time limits directly from your account settings. These controls are entirely yours — Big 2 is here to support and technically enforce them.
Request to pause your account for anywhere between 24 hours and 6 months, at any time, no questions asked. The pause takes effect immediately. No marketing emails, no offers — just the space and time you need to step away.
For more serious cases, big 2's self-exclusion program allows you to permanently close your account. No new account can be opened using the same details. This decision is fully respected with no attempts from our side to persuade you otherwise.
Big 2's system automatically monitors account usage patterns. If your activity shows signs of excessive play, we will reach out with a supportive message — not as an accusation, but as a sign that we care.
The Big 2 support team is specially trained to handle Responsible Gaming concerns with empathy and without judgment. We are here to help you in Bahasa Melayu, 24 hours a day, via live chat, email, or WhatsApp.
All these tools can be activated directly from your account settings — no need to contact support for the basic ones.
Set the maximum amount you can deposit into your Big 2 account per day, week, or month. Any limit you lower takes effect immediately. A limit increase only takes effect after 24 hours — a deliberate cooling-off period built in for your protection.
Set a maximum loss limit you are comfortable with over a given period. Once this limit is reached, Big 2's system will automatically prevent you from placing further bets until the period resets. This is a highly effective tool for preventing impulsive decisions during moments of emotional instability.
Set a daily play time limit — for example, a maximum of two hours per day. Once the limit is reached, your session will end automatically. You can also enable time reminders every 30 minutes or every hour so you always stay aware of how long you have been playing.
Request a pause on your account for anywhere between 1 day and 6 months. During the pause, you will not be able to log in, make deposits, or place bets. All marketing communications will be stopped. Any existing winnings and balance will remain safely in your account until the pause ends or you choose to extend the exclusion.
For situations that call for a more decisive step, the permanent self-exclusion programme allows you to permanently close your account. This decision is irreversible, and no new account can be registered using the same name, email address, or phone number on the Big 2 platform.
Big 2 will send you periodic notifications reminding you how long you have been playing, how much you have wagered in the current session, and your current account balance. These reminders are not meant to interrupt — they are tools to help you stay aware and in control at all times.
Four simple steps to set your personal limits and controls on the big 2 platform.
Access the Big 2 platform from your smartphone or computer and log in with your username and password. If you do not have an account yet, register for free at /register.
Click the profile icon in the top right corner and select "Account Settings" from the dropdown menu. Look for the section labelled "Responsible Gambling" or "Self-Control".
Choose from the list of control tools — deposit limit, loss limit, play time limit, or account pause. Each tool comes with a brief explanation of how it works before you confirm.
Enter your chosen limit amount and confirm with the OTP sent to your mobile number. Limits that are reduced take effect immediately. Save your settings and you're protected.
Ask most people, and they will tell you that spinning the slots, betting on the Malaysia Super League, or sitting at a live baccarat table is genuinely enjoyable — and they are right. Digital entertainment is part of how many Malaysians unwind and have fun. The problem only arises when it stops being entertainment and starts becoming something else. At Big 2, we are here to ensure, as much as possible, that the playing experience remains positive for every one of our members.
Responsible Gaming is not a complicated concept. At its core, it means playing within your means, accepting that losses are part of the game, and knowing when to stop. But we also understand that in practice, this is not always easy — especially when emotions run high. That is why Big 2 provides technical tools that help you enforce the decisions you made when you were calm and clear-headed.
Take deposit limits as an example. You may already know that you do not want to spend more than RM200 a week on online entertainment. But in the heat of the moment after an EPL weekend, the temptation to top up your deposit can be real. By setting a weekly deposit limit of RM200 in your Big 2 you when you're thinking clearly, our system will uphold that decision — even during moments when it's harder to stick to it. This isn't about restricting your freedom. It's about helping you stay consistent with the values and financial priorities you set for yourself.
One thing rarely discussed in the online entertainment industry is the relationship between everyday life stress and gambling behaviour. Many people use platforms like Big 2 as a way to unwind after a long day — and that is perfectly fine. The problem arises when someone begins using gambling as a way to cope with stress, anxiety, or deeper financial difficulties. At that point, what was once entertainment starts to become a burden. We at Big 2 understands these patterns, and we train our support team to identify and assist members who may be in that situation.
One of the core principles of responsible gambling is that Big 2 always emphasise this: only use money you can afford to lose entirely without it affecting your daily life. This isn't a disclaimer added to meet regulatory requirements — it's honest, practical advice. Rent money, grocery money, emergency savings, your children's education fund — none of these belong in the "available for betting" category. The difference between a player who enjoys gambling as entertainment and one who ends up in trouble often comes down to whether this basic principle was respected.
Deposit at Big 2 can be done with ease via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX — a genuine convenience for our members. But that same convenience also makes it easier to make impulsive deposit decisions without thinking it through. That is one of the reasons we offer member-controlled deposit limits — so that convenience does not become a trap. We want this platform to add real value to your life, not the other way around.
One of the biggest challenges with problem gambling is that it rarely happens overnight. It's a gradual process that the person going through it often doesn't notice. You might start by casually betting on a JDT match on the weekend — something fun and well within control. Then without realising it, you begin thinking about betting during work hours. Then you start gambling to "chase" previous losses. Then you find yourself hiding all of this from your family or partner. Each small step takes you further from a safe place.
At Big 2, we do not want our members to reach that difficult point. That is why we provide self-assessment tools, informational resources, and easily accessible support channels. If you have made it to this section of our page and are reading carefully — there is a chance that you or someone you care about may be struggling with this issue. That is an important first step: recognising that something needs to be addressed. And Big 2 here to support you through your next steps, without judgment and with genuine empathy.
For members who need immediate support, don't hesitate to reach out to our free helpline 1800-88-1234 available 24 hours a day. The professionals on this helpline are specially trained to handle problem gambling issues and can provide clear guidance on the right next steps. Reaching out is a sign of strength, not weakness.
If you or someone you care about needs support with problem gambling, these resources are available free of charge.
Identifying early warning signs is key to getting help before things escalate into a more serious problem.
You find yourself thinking about the next match, planning bets, or calculating how much you need to win to cover your losses — even while at work, eating, or spending time with family.
The bet sizes that once felt exciting no longer give you the same thrill. You find yourself wagering more and more to get the same level of excitement — a clear sign of increasing tolerance.
Rent money, monthly expenses, phone bills, or emergency savings are being used for deposits. This is a very clear sign that gambling has started to have a real impact on your finances.
Concealing gambling activity, the amounts spent, or losses from a partner, family members, or friends — or making up excuses about where the money went.
After a loss, you find yourself unable to stop — continuing to bet in the hope of "winning back" what you have lost. This "chasing" behaviour is one of the most dangerous warning signs of problem gambling.
Feeling uneasy, restless, irritable, or low when you are not playing — and finding that these feelings only subside once you return to betting. This points to a psychological dependency that needs to be addressed.
If you recognise two or more of the above signs in yourself, we strongly urge you to take action now. Use the self-control tools in your Big 2 account or reach out to the helpline 1800-88-1234 to speak with a trained professional. Seeking help early is always better than waiting until the situation gets worse.
Answer these questions honestly to assess your own gambling patterns. All responses are private and are not stored.
For each question, mark it if your answer is "Yes". The more "Yes" answers you have, the more likely you may need support.
These are not just words on paper — every commitment here is backed by real technical features built into our platform.
We use a multi-layer age verification system and actively investigate accounts that may belong to underage individuals. Protecting young people is a moral obligation we take seriously.
When you activate an account pause or self-exclusion, big 2 immediately stops all marketing communications. We will not attempt to draw you back during that period.
Our system monitors the usage patterns of every account to identify signs of problem gambling. Members who display at-risk patterns will be contacted with relevant support information.
All Big 2 support staff undergo specialised training in responsible gambling and how to handle enquiries from members who may be struggling with these issues sensitively and effectively.
All information you share when seeking responsible gambling support — including the use of self-control tools — is completely confidential and will not be shared with any third party.
Big 2's responsible gambling programme is reviewed and improved on a regular basis, drawing on member feedback, industry best practices, and the latest developments in responsible gambling research.
We are here for you when you need help — choose whichever channel works best for you.
The fastest channel for immediate assistance. Response within 2 minutes in Bahasa Malaysia. Ideal for urgent enquiries and activating self-control tools.
Email support@big2.click for issues that require detailed explanation or documentation. Suitable for self-exclusion requests or formal complaints.
For a more private conversation. Ideal if you would like to discuss your gaming concerns more openly and at your own pace, without any pressure.
Toll-free helpline 1800-88-1234 connected to a professional counsellor who is specially trained in problem gambling issues in Malaysia.
If you or someone you know needs help with problem gambling, do not wait. Reach out now — no one should have to face this alone.
Answers to the most frequently asked questions about big 2's responsible gambling program.
Start your online entertainment experience the right way. Register for free, activate the self-control limits that suit your budget, and enjoy a welcome bonus of +100% up to RM500 with complete peace of mind.