❓ Big 2 FAQ –  Complete answers in English 💳 Minimum deposit  RM20 only  – TNG eWallet, GrabPay, DuitNow ⚡ Withdrawal to e-Wallet  within 5–15 minutes 🎁 Welcome bonus  +100% up to RM500  for new members 🔞 The Big 2 platform is strictly for  individuals aged 18 and above 🎰 More  2,000 games  – slots, Live Casino, Sports Betting & jackpots ❓ Big 2 FAQ –  Complete answers in English 💳 Minimum deposit  RM20 only  – TNG eWallet, GrabPay, DuitNow ⚡ Withdrawal to e-Wallet  within 5–15 minutes 🎁 Welcome bonus  +100% up to RM500  for new members 🔞 The Big 2 platform is strictly for  individuals aged 18 and above 🎰 More  2,000 games  – slots, Live Casino, Sports Betting & jackpots
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❓ Big 2 Help Centre

FAQ Big 2 –
All Your Answers in One Place

Not sure about something? From how to register to how to withdraw your winnings, all the answers you need are right here, explained in plain, easy-to-understand English.

Select Topic You're Looking For

Click on any topic below to jump straight to that section.

Account & Registration

Registration, login, verification

8 questions
Deposit & Withdrawal

TNG eWallet, GrabPay, DuitNow, FPX

7 questions
Bonuses & Promotions

Welcome, cashback, VIP

7 questions
Games & Sports

Slots, Live Casino, Sports Betting

6 questions
Account Security

Password, OTP, encryption

5 questions
Responsible Gaming

Deposit limits, account pause, self-control tools

5 questions
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  Account & Registration

Everything you need to know about opening and managing your Big 2 account.

Registering a Big 2 account is free and takes less than two minutes. Go to the Register and complete the three-step form — personal details (full name, username, date of birth), contact information (email and Malaysian phone number), and a password. Once you submit the form, you will receive an OTP code on your phone for verification. Enter the code and your account is immediately active. From account activation to being ready to play, the entire process typically takes less than five minutes, including your first deposit.

The minimum age to register and play at Big 2 is 18. This is a policy we strictly enforce with no exceptions. Our registration system verifies your date of birth during sign-up, and we carry out additional age checks to ensure the platform is only accessible to adults. Any account found to belong to an underage individual will be closed immediately and all balances will be frozen.

No. Each individual is only permitted to hold one account at Big 2. Owning multiple accounts is a serious violation of our Terms & Conditions. If our system detects duplicate accounts — based on matching name, email, phone number, IP address, or payment method — all associated accounts will be closed and balances frozen without compensation. If you have an issue with an existing account, please contact our support team at support@big2.click for assistance.

Click the "Forgot Password?" link on the Log In. Enter the email address or mobile number registered to your account. We will send a reset link to your email or an OTP code to your phone number within 60 seconds. Follow the instructions to set a new password. If you do not receive the message within 5 minutes, check your spam folder or contact our support team via live chat.

Some details such as your email and phone number can be updated via Account Settings after identity verification with an OTP. Changing your phone number requires verification through the existing number before the new one is activated. For more sensitive information such as your full name or date of birth, please contact the Big 2 support team via live chat or email support@big2.click with the relevant identification documents for review and verification.

To permanently close your account, contact the Big 2 support team via email at support@big2.click or through live chat, and state your account closure request. Our team will process the request within 24 hours. Before closure, we will ensure all eligible balances are returned to you. A permanent account closure means no new account can be opened using the same information at Big 2. If you are struggling with a gambling issue, we strongly encourage you to consider the programme self-exclusion our team first.

A Big 2 account may be temporarily locked for several reasons — repeated failed login attempts, suspicious activity detected by our security system, identity document verification requirements, or a suspension request you initiated yourself. If your account has been suspended for a reason you are unaware of, contact our support team via live chat or email support@big2.click immediately. Our team will review the situation and help restore your access as quickly as possible with the appropriate identity verification.

After logging in to Big 2, go to Account Settings and select the "Security" or "Activity History" section. Here you can view all recent logins — including date, time, device used and IP address. You can also check your betting history, deposit and withdrawal records under "Transaction History". If you notice any suspicious activity, change your password immediately and contact our support team.

  Deposit & Withdrawal

Questions about funding your account and withdrawing your winnings.

The minimum deposit at Big 2 is RM20 for all payment methods. There is no fixed maximum deposit — the upper limit depends on the limits set by each payment provider and your account tier. With a RM20 deposit and the +100% welcome bonus, you will have RM40 in your account to play with — more than enough to explore a wide range of games at Big 2.

Big 2 accepts all major payment methods in Malaysia:
  • e-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
  • Instant Transfer: DuitNow
  • Online Banking (FPX): Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, AmBank, and other major Malaysian banks
All these methods are secure and funds are credited almost instantly upon transaction confirmation.

Deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and DuitNow are typically credited 30 seconds to 2 minutes once you confirm the payment. Deposits via FPX (online banking) may take up to 5 minutes depending on your bank's system response. If your deposit has not been credited within 15 minutes of bank confirmation, please contact Big 2 support via live chat with a screenshot of your transaction proof for immediate review.

The minimum withdrawal limit at Big 2 is RM30. Withdrawals to Touch 'n Go eWallet, GrabPay, Boost or ShopeePay are typically processed within 5 to 15 minutes. Withdrawals to DuitNow or a local bank account via transfer usually take between 30 minutes and 2 hours. Your first withdrawal may take slightly longer due to additional security verification. All withdrawal requests are processed 24 hours a day, 7 days a week.

If funds have been deducted from your e-wallet or bank account but the deposit has not been credited to your Big 2 account, don't panic — this can happen due to a temporary technical disruption. Take a screenshot of the transaction proof from your e-wallet app or bank statement showing the date, time, amount, and reference number. Then contact Big 2 support via live chat or WhatsApp with that proof. Our team will investigate and resolve the issue within 30 minutes to 2 hours. If funds were deducted but the transaction failed on the payment provider's end, a refund is typically processed within 1 to 3 business days.

Withdrawal requests can be declined for several common reasons: bonus rollover requirements not yet fully met, payment account details that do not match the name on your Big 2 account, withdrawal to a different method from the one used for your first deposit, or incomplete identity verification documents. When a request is declined, you will receive a notification explaining the specific reason. If you do not understand the reason or feel the decision is unfair, contact Big 2 support and our team will explain in detail and help you resolve the issue.

Big 2 does not charge any processing fees for standard deposits made through our available payment methods. For withdrawals, Big 2 likewise does not impose any platform-side fees. However, your e-wallet provider or bank may apply a small transfer fee depending on their own terms of service — this is outside Big 2's control. Any such charges are the member's responsibility, and Big 2 is not liable for fees imposed by third parties.

  Bonuses & Promotions

Everything about Big 2's welcome bonus, cashback, reload offers, and VIP programme.

A +100% welcome bonus of up to RM500 is available to all new members making their first deposit. Once your first deposit is credited, head to the Promotions in your account and click "Claim" on the welcome bonus offer. The bonus will be credited to your account within minutes. You will also receive 50 free spins, automatically credited for selected slots. Remember — the bonus must be claimed before you start playing for it to count toward your first deposit.

A rollover is the minimum wagering amount you must reach before winnings derived from a bonus can be withdrawn. For example, if you receive a RM100 bonus with a 20x rollover, you need to place a total of RM2,000 in bets (RM100 × 20) before those winnings become eligible for withdrawal. Slot bets typically count 100% toward the rollover, while table games such as Baccarat and Blackjack may count at a different rate (usually 10%–20%). Check the Promotions section in your account to track your current rollover progress in real time.

Every Monday, Big 2 calculates your net losses (deposits minus winnings) for the previous Monday-to-Sunday period. If you have a net loss, 10% of that amount is credited to your account as cashback — automatically, with no manual claim required. The rollover on cashback is just 1x, meaning you can withdraw winnings from cashback after a single round of wagering. This is one of the lowest rollovers in the industry and is part of Big 2's commitment to delivering real value to our loyal members.

Yes. In addition to the welcome bonus for your first deposit, Big 2 offers daily reload bonuses for subsequent deposits. Reload bonus offers change from time to time and can be viewed in the Promotions your account. Typically, daily reload bonuses offer between 20% to 50% deposit matches with set limits and lower rollover requirements than the welcome bonus. VIP members enjoy exclusive reload bonuses at higher rates through their personal account managers.

The Big 2 VIP Programme has four tiers — Bronze, Silver, Gold, and Diamond. Every ringgit you wager earns loyalty points, and once your points reach a certain threshold, you are automatically promoted to the next tier. Benefits grow with each tier: higher withdrawal limits, exclusive monthly bonuses, birthday promotions, special VIP events, and at the Diamond tier, a personal account manager available 24 hours a day. The programme starts automatically from your first deposit — no separate registration required.

Every bonus has a validity period that is clearly stated at the time of claiming — typically between 7 and 30 days depending on the bonus type. If the rollover is not completed within that period, the remaining bonus balance will be automatically removed from your account. Any winnings generated from that bonus will also be adjusted accordingly. Your original deposit (excluding the bonus) is not affected. We always display the expiry date and your current rollover progress in the Promotions section of your account so you can keep track easily.

Yes, Big 2 has a referral programme where you can earn rewards when a friend you invite signs up using your referral code and makes their first deposit. The referral reward amount and its terms can be found in the Promotions your account. Your referral code can be found under the "Profile" or "Refer a Friend" section in your account. Rewards are typically credited after the referred friend makes the required minimum deposit and completes the initial rollover requirement.

  Games & Sports Betting

Questions about slots, Live Casino, Sports Betting, and other game categories at Big 2.

Big 2 offers over 2,000 game titles across a wide range of categories:
  • Sports Betting: Football (Liga Super Malaysia, EPL), badminton, IPL cricket, esports and over 500 events daily
  • Live Casino: Baccarat, Blackjack, Roulette, Sic Bo, Dragon Tiger with live dealers
  • Slots: Over 1,500 titles ranging from classic slots to modern video slots
  • Progressive Jackpot: Accumulated prizes of up to RM5 million
  • Live Match: In-play betting with Cash Out

Log in to your Big 2 account and go to the Sports Betting. Choose your sport — football, badminton, cricket or others. Then select a league or tournament (e.g. Liga Super Malaysia, EPL, UEFA Champions League), pick the match you want and click on the odds you prefer. Your selected odds will appear in the bet slip on the right side of the screen. Enter your stake in RM, review the potential payout and click "Confirm Bet". For matches currently in progress, head to the Live Matches for in-play betting.

Yes. All slots and table games at Big 2 use RNG (Random Number Generator) technology that has been independently audited to ensure every game outcome is completely random and cannot be predicted or manipulated. The game providers partnered with Big 2 are well-established industry names holding licences from internationally recognised regulatory bodies. For Live Casino, our dealers are real people operating from licensed studios — there is no computer manipulation in live games.

A progressive jackpot is a prize pool that grows each time any Big 2 member spins on that jackpot slot — a small portion of every bet is added to the pool. The pool keeps growing until someone wins it, then resets to a base amount. There is no specific way to "boost" your chances of winning the jackpot — it is entirely random and can happen on any spin. To play jackpot slots, go to the Jackpot and select the slot you want. The minimum bet required to be eligible for the full jackpot is usually stated in the game information.

Cash Out lets you settle a bet before the match ends — either to lock in an early profit or to cut your losses if the match is not going as expected. When Cash Out is available for your bet, a "Cash Out" button will appear in your bet slip along with the amount being offered at that moment. The Cash Out amount changes based on match progress and current odds. Cash Out is only available for certain matches and markets supported by Big 2 — it is not available on all bets.

Betting limits vary by table type and game provider. Generally, live baccarat tables at Big 2 have minimum limits ranging from RM5 to RM100 depending on the table selected, with maximum limits reaching RM10,000 or more for VIP tables. Blackjack tables typically start from RM1 up to RM5,000 per hand. Roulette and sic bo have similar limits. The specific betting limits for each table are clearly displayed before you join — check them to choose a table that fits your budget.

  Security Account

Questions about account protection, data privacy, and transaction security.

Big 2 uses 256-bit SSL encryption — the same standard used by major Malaysian banks — to protect all communication between your device and our servers. Your personal information is stored in a database secured with strict access controls. Your password is never stored in plain text — it is processed using a cryptographic hash function that cannot be decrypted. We never sell or share your personal data with third parties for marketing purposes. For more details, please review our Privacy Policy Big 2.

Two-factor authentication via OTP means that to access your account, someone needs two things — your password AND access to your registered mobile number. Even if someone obtains your password (for example through a phishing email), they still cannot log in without the OTP code sent to your phone. Big 2 requires an OTP for logins from new devices, withdrawal requests, and changes to sensitive account information. We strongly urge you to never share your OTP code with anyone — including anyone claiming to be Big 2 staff.

If you suspect unauthorised activity on your account, take these steps immediately:
1. Change your password immediately via Account Settings.
2. Check your login history and look for any entries you do not recognise.
3. Contact Big 2 support via live chat or email support@big2.click with the subject line "Compromised Account".
4. Our team will terminate all active sessions, review your transaction history, and help you regain full control of your account.
Don't wait — the sooner you act, the less damage there will be.

Here are the best practices for keeping your Big 2 account secure:
  • Use a strong, unique password — at least 8 characters combining uppercase, lowercase, numbers and symbols.
  • Do not reuse the same password across other accounts.
  • Never share your OTP with anyone — Big 2 will never ask for it.
  • Log out after playing, especially on shared devices.
  • Access Big 2 only through the official URL big2.click.
  • Avoid logging in over public Wi-Fi without a VPN.
  • Enable login notifications in your account settings.

Big 2 does not sell or share members' personal information with third parties for marketing or commercial purposes. Your information is only shared with technical service providers directly involved in operating our platform (such as payment providers and game providers), and only to the extent necessary to deliver the service. All such third parties are bound by strict confidentiality agreements. We comply with applicable data protection laws. For full details on how we handle your data, please read Privacy Policy comprehensive Big 2.

  Games Responsible

Questions about self-control tools, deposit limits, account breaks and responsible gambling support.

Log in to your Big 2 account and go to Account Settings. Find the "Responsible Gaming" section and select "Deposit Limits". You can set daily, weekly, or monthly limits in Malaysian Ringgit (MYR). Limits you lower take effect immediately. Limits you raise only take effect after 24 hours — this is a cooling-off period we have built in for your protection. We strongly encourage all new members to set these limits before making their first deposit. For more information, visit the Responsible Gaming ours.

Go to Account Settings, under the "Responsible Gaming" section, and select "Pause Account". Choose your preferred pause duration — from 1 day up to 6 months. The pause takes effect immediately upon confirmation. During the pause, you will not be able to log in, make deposits, or place bets. All marketing communications from Big 2 will also stop immediately. Your balance and winnings remain safe and will be accessible again once the pause ends. No questions asked and no attempts will be made to persuade you to cancel the pause.

Permanent self-exclusion is a final, irreversible account closure. Unlike a temporary account break, there is no end date — the account is closed permanently. To apply for permanent self-exclusion, contact the Big 2 support team via live chat or email at support@big2.click. Our team will process your request within 24 hours. Before closure, any eligible withdrawal balance will be returned to you. No new account may be opened using the same details. This option is for anyone who is serious about stopping for good.

If you feel that gambling is starting to become a problem, there are several resources available to help. From Big 2's side, you can reach our support team via live chat or email — our team is specially trained to handle these matters with empathy and without judgement. You can also use the self-control tools in your account settings to set deposit limits, session time limits, or take an immediate account break. Free helpline 1800-88-1234 available 24 hours a day for confidential discussions with professional counsellors. The Responsible Gaming ours includes self-assessment tools and additional information resources.

Yes. Under "Responsible Gaming" in Account Settings, you can set a daily session time limit — for example, a maximum of two hours per day. Once the limit is reached, your session will be ended automatically. You can also enable time reminders that send notifications every 30 minutes or every hour to help you stay aware of how long you have been playing. These reminders are turned on by default for all members and the frequency can be adjusted in Notification Settings.

Why Big 2 Different from Other Platforms

Six concrete reasons why Big 2 is the top choice for online entertainment members in Malaysia.

Fastest Withdrawals

Winnings to Touch 'n Go eWallet, GrabPay, or DuitNow within 5–15 minutes. Over RM250 million has been paid out to Malaysian members with no undue delays — a track record we are proud to uphold.

2,000+ Game Options

From the latest video slots, live Baccarat, Blackjack, and Malaysia Super League and EPL Sports Betting to progressive jackpots of up to RM5 million — all on one easy-to-access platform.

24/7 Malay Language Support

A support team that genuinely speaks Malay — not machine-translated responses. Available 24 hours via live chat, WhatsApp and email. Live chat responses are typically under two minutes.

Bank-Grade Security

256-bit SSL encryption, two-factor OTP verification, suspicious activity monitoring and brute force protection — multiple layers of security keeping your account and funds safe at all times.

Most Competitive Bonuses

Welcome bonus of +100% up to RM500, 10% weekly cashback with just 1x rollover, free spins, and a VIP programme with exclusive benefits that grow at every tier.

Responsible Gambling Commitment

A full suite of self-control tools — deposit limits, time limits, account time-outs, and permanent self-exclusion. Big 2 trains a dedicated support team specifically for these issues and is committed to not marketing to members who have chosen to take a break.

Big 2 FAQ – A Complete Guide for Malaysian Members

When you start using a new online entertainment platform, it's completely normal to have plenty of questions. From how to register to how to withdraw your winnings, from understanding bonus terms to account security concerns — all new members Big 2 gone through this stage of questions before. The FAQ we designed this page specifically to provide clear, honest and practical answers to these questions in plain, easy-to-understand English.

One of the most common questions we receive from prospective new members is about security — whether Big 2 safe? Are my funds protected? Is my personal information kept confidential? The short answer is yes to all three. Our platform uses the same 256-bit SSL encryption as Maybank2u and CIMB Clicks. Your personal information is strictly stored and never shared with third parties for marketing purposes. And importantly, our payment records Big 2 is clean — over RM250 million has been paid out to Malaysian members, and every ringgit of legitimate winnings has reached its rightful owner.

Questions about bonuses and promotions are also among the most common we receive. Many people want to know what rollover means, how cashback is calculated, and whether bonus terms are fair. We understand that this industry has a reputation for using complicated and difficult-to-meet bonus conditions. At Big 2, we aim to be as transparent as possible — rollovers are clearly stated, progress is shown in real time within your account, and our 10% weekly cashback with just 1x rollover is a clear reflection of our commitment to delivering real value to our members.

Deposits & Withdrawals — The Most Important Questions

The issue that most commonly leads to member dissatisfaction on any online entertainment platform is slow withdrawals or unjustified barriers to cashing out. Big 2 has built its reputation on the ability to process withdrawals quickly and without hassle. Deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX are credited almost instantly. Withdrawals to e-Wallets are processed within 5 to 15 minutes — a standard we maintain consistently, not just a figure written in an FAQ.

The minimum deposit of RM20 is also among the lowest in the Malaysian market. This means you don't need to risk much to try the platform — with a RM20 deposit and the welcome bonus, you'll already have RM40 to explore over 2,000 games at Big 2. If you enjoy the experience after playing, you can deposit more to continue. If not, you are only out RM20 — a very reasonable amount to evaluate a platform.

Support in Bahasa Melayu — Not Just a Claim

One thing that sets Big 2 apart from many other platforms is customer support that is genuinely in Bahasa Melayu — not machine-translated or mixed-language responses that can sometimes confuse more than they help. Our support team is made up of individuals who understand the Malaysian context, know how Malaysians communicate when raising issues, and can provide accurate, relevant answers. If you have a question that isn't answered on this FAQ this, feel free to reach our support team via live chat, WhatsApp, or email at support@big2.click.

For sports betting questions specifically, many Malaysian members want to know about the options available for local markets. Big 2 offers over 500 sporting events daily, with Malaysian favourites like Liga Super football, BWF badminton tournaments and esports well represented. Competitive odds, a wide range of markets from standard 1X2 to specials like first goalscorer and total corners, plus a cash out feature for live matches — all of this makes betting at Big 2 a complete and satisfying experience for Malaysian sports fans.

If you can't find the answer to your question in the list above, our support team Big 2 here to help you 24 hours a day via live chat at the bottom-right corner of this page, or by email at support@big2.click. We typically respond in under two minutes on live chat.

  Can't Find Your Answer?

Big 2's Bahasa Malaysia support team is here to help you 24 hours a day.

Live Chat
Response < 2 minutes
WhatsApp
Available 24/7
Email
support@big2.click
Big 2 by the Numbers
500K+
Malaysian Members
2,000+
Games
5 Min
Withdraw to e-Wallet
24/7
BM Support
  Useful Pages
  Payment Methods
TNG eWallet GrabPay DuitNow Boost ShopeePay FPX Maybank2u CIMB Clicks
Minimum deposit RM20 • Minimum withdrawal RM30 • Deposits credited instantly

Contact Big 2 Support Anytime

If your question isn't answered here, our Malay-speaking team is ready to help through the following channels.

Live Chat
24 hours / 7 days

The fastest way to get immediate help. Click the chat icon at the bottom right of this page. Responses are typically within two minutes in English.

WhatsApp
24 hours / 7 days

For more detailed discussions or when you need to send screenshots as proof. Ideal for deposit or withdrawal issues that require transaction evidence to be reviewed.

Email
Reply within 1 hour

Email support@big2.click for formal complaints, self-exclusion requests, or any issue that requires written documentation. Every email receives a ticket number for tracking purposes.

Helpline
Free 24 hours

Toll-free helpline 1800-88-1234 for responsible gambling-related issues. Connected to specially trained professional counsellors.

Ready to Get Started? Register with Big 2 for Free Now

Join 500,000+ Malaysian members at Big 2 — a platform with a proven payout record, 24/7 Bahasa Melayu support, and a +100% welcome bonus of up to RM500 for new members.

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